Order Tracking Questions: You can track the status of current order by clicking the “Order Tracking” button. How do I track my order? Simply enter your email address and order number and click "Track". All orders are shipped via UPS. Just click on the tracking number and you will be directed right to the UPS tracking website. Your tracking number remains in the UPS system for 180 days after the delivery has been made. What do I do if I did not receive my order? Please email info@thesportys.com with your order number that is in question and we will get back to you within 24 hours.